Returns Policy

Due to product integrity and chain-of-custody controls for research materials, all sales are final except where required by law.

• No refunds or returns for change of mind.
• No refunds for incorrect address information entered at checkout.
• No refunds for orders refused, unclaimed, or returned by a carrier for reasons outside our control, except as we choose to accommodate case by case.
• No refunds based on intended research application, laboratory method choice, or third-party opinions.

Contact us within 48 hours of delivery (or of the date tracking shows delivered / failed) for:

• Shipping damage supported by photographs.
• Incorrect items received.
• Missing items from an order.
• Carrier-confirmed non-delivery or lost shipment after investigation.

Email kineticaminos@gmail.com within the 48-hour window and include:

• Order number
• Clear description of the issue
• Clear photographs of the outer package, label, and contents when relevant

We review each case individually. Where appropriate, we may offer a replacement shipment, store credit, or refund. Refunds are considered in limited situations, at our discretion, and where permitted by law.

Opened, altered, used, or improperly stored materials are not eligible for return or restock. For quality control, returned products (if we request a return) are not reintroduced into inventory.

If carrier tracking shows delivered and the parcel cannot be located after delivery, we are not automatically responsible. Customers must provide accurate shipping information. Reshipment after address-related returns may be at the customer’s expense.

Contact us first so we can review an issue. If a chargeback is filed, we may pause resolution while we respond through the payment provider’s process. Repeated disputes may affect future ordering.

Nothing in this policy limits rights you may have under applicable consumer-protection law.

Returns and order issues: kineticaminos@gmail.com