FAQ
Answers about research materials, documentation, checkout, Canada shipping, and what we will not advise on.
Research materials and quality
Kinetic Aminos sells research amino acid materials and related laboratory support items for qualified research settings. Listings describe identity, form, size, and stated purity where published.
Products are supplied for laboratory and analytical research use only. They are not sold as drugs, supplements, cosmetics, foods, or consumer wellness products.
It means materials are offered for non-clinical laboratory research, analytical reference work, and related scientific use by qualified personnel.
It does not mean Health Canada approved the product. It does not create a legal exemption by itself. It does not mean the material is safe or suitable for humans or animals. Read the full Research Use Only policy for the complete statement.
No. These materials are not Health Canada-authorized drugs and do not carry a Drug Identification Number (DIN).
Third-party or batch analytical testing, when available, verifies reported purity or identity for a lot. Testing is not the same as regulatory approval for human or veterinary use.
Yes. Batch CoAs are available upon request. Email support with your order number and any lot details you have from the vial or packing materials.
We do not offer a public CoA browser or self-serve verification portal in the current storefront. Staff fulfill CoA requests manually.
HPLC (high-performance liquid chromatography) is commonly used to report chromatographic purity: how much of the detected signal appears as the main peak under the stated method.
Mass spectrometry is commonly used to support identity by comparing observed molecular mass with the mass expected from the stated sequence.
The two measurements answer different questions. A purity percentage alone is not the same as identity confirmation, and identity data alone does not describe impurity load. See our testing education page for a longer explanation.
Follow the storage conditions on your lot documentation, label, and institutional SOPs. Many lyophilized research materials are kept cool, dry, and protected from light in sealed containers.
Laboratory handling guides often discuss cold storage for longer holds and caution about moisture when opening cold vials. We publish facility-level storage themes in Research Hub. We do not publish personal-use or reconstitution-for-administration instructions.
Who can order
You must be 21 or older. Materials are sold for laboratory research use only.
By ordering, you confirm research intent and that you will not use products for human or veterinary purposes. Checkout requires legal attestations before an order can be placed.
No. Checkout is guest-only. You provide an email address and a complete Canadian shipping address. There is no customer login or order-history account in the current storefront.
No. We do not provide dosing, reconstitution-for-administration, injection, cycle, medical, or personal-use advice.
Support covers orders, shipping, payment status, availability, and documentation requests such as CoAs. If your question is about how to use a product in humans or animals, we will decline it.
Ordering, payment, and shipping
Browse the catalog, add items to your cart, and proceed through guest checkout. You will enter a Canadian shipping address, review totals, and accept the required legal checkboxes.
After you place the order, you receive Interac e-Transfer payment instructions by email. Packing starts after we confirm payment.
Checkout uses Interac e-Transfer only in the current MVP. After you place an order, we email the amount, recipient details, and your order reference.
Include the order reference in the Interac message so we can match the transfer. The order stays in awaiting-payment status until staff confirm funds.
Yes. Catalog prices are shown with taxes included. Cart, checkout, and order emails show the same note. There is no separate tax line item on the storefront.
No. We ship to Canadian addresses only. Domestic fulfillment keeps delivery more predictable and avoids international customs handling for your order.
Flat shipping is $20 CAD. Orders with a subtotal over $250 CAD ship free. Typical delivery is about 2 to 5 business days after dispatch.
We ship discreetly, securely, and fast. We do not offer temperature-controlled or refrigerated shipping options. Tracking is sent when the order ships.
Address changes after an order is placed cannot be guaranteed. Contact support immediately with your order number if you spot an error. If the parcel has already moved to the carrier, options may be limited.
Returns and support
Due to the nature of research materials, all sales are final except where required by law and as described in the Returns Policy.
Report damaged, incorrect, missing, or carrier-confirmed lost shipments within 48 hours of delivery. Include your order number and clear photos when relevant.
Use the contact form or email support. Include your order number and a clear description of the issue. For CoA requests, include lot details if you have them.
We respond on business days. We will help with orders, shipping, payment matching, availability, and documentation. We will not help with dosing or personal-use questions.
All policy pages are linked in the site footer, including Terms of Service, Privacy Policy, Research Use Only, Warranty & Liability, Terms of Sale, Shipping, and Returns.